RSTickets!Pro

RSTickets!Pro is your complete solution for a help desk ticketing system.

A help desk ticketing system will allow you to provide prompt and efficient support to your clients. RSTickets!Pro comes by default with a integrated knowledge base system, thus allowing staff members to decrease response time and improve efficiency.

We have a long experience with offering a support service. We have combined this experience along our Joomla! knowledge to offer a complete help desk ticketing solution. We take pride in each and every component or plugin that we develop: built by support staff for support staff.

You can read more about RSTickets!Pro in our documentation and test it in our demo site's administration area.

Features:

  • Frontend and backend ticketing management
  • Department structure
  • The ability to create staff groups with multiple permissions related to ticket activity
  • Assign Joomla! users to different groups of permissions, and in different departments
  • Reports
  • Custom ticket priorities and statuses
  • Custom department fields
  • Optional email ticket submission (Cron) with attachment capabilities
  • Knowledge base structured under categories
  • A wide range of email types can be sent.
  • Smileys
  • :confused:
  • :cool:
  • :cry:
  • :laugh:
  • :lol:
  • :normal:
  • :blush:
  • :rolleyes:
  • :sad:
  • :shocked:
  • :sick:
  • :sleeping:
  • :smile:
  • :surprised:
  • :tongue:
  • :unsure:
  • :whistle:
  • :wink:
 
   
 
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