RSTickets!Pro is your complete solution for a help desk ticketing system.
A help desk ticketing system will allow you to provide prompt and efficient support to your clients. RSTickets!Pro comes by default with a integrated knowledge base system, thus allowing staff members to decrease response time and improve efficiency.
We have a long experience with offering a support service. We have combined this experience along our Joomla! knowledge to offer a complete help desk ticketing solution. We take pride in each and every component or plugin that we develop: built by support staff for support staff.
- Frontend and backend ticketing management
- Department structure
- The ability to create staff groups with multiple permissions related to ticket activity
- Assign Joomla! users to different groups of permissions, and in different departments
- Custom ticket priorities and statuses
- Custom department fields
- Optional email ticket submission (Cron) with attachment capabilities
- Knowledge base structured under categories
- A wide range of email types can be sent.